FAQ

image[0]  How do I cancel / amend an order?

If you have placed an order but then wish to change or cancel it, please contact our Customer Service department as soon as you can as orders move rapidly through to our warehouse. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the procedures for returns. Unfortunately goods that have been dispatched cannot be changed or redirected to an alternative address.

image[1]  Will I have to pay customs charges in my country?

If your delivery address is outside of the UK or EEC, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities.

image[2]  How long will it take to ship my order?

Orders placed for in-stock items before 3pm will be sent out the same day. In-stock items ordered after 3pm will be sent the next working day. If the part you have ordered is not in stock you will be informed of this and given an expected lead time.

image[3]  I canít find what Iím looking for!

We are adding to our product range all the time & our catalogue information. Please call us or contact us via our online enquiry form and we will do what we can to assist you.

image[4]  I would rather speak to someone on the phone, what is your number?

If you wish to speak to a member of our team about a part or order, please call 01233 642816 between 8am and 5.00pm Monday-Friday.

image[5]  If a part is not in stock, how long will I have to wait for delivery?

Most parts listed are available within 7 days. However, a few parts can take up to 28 days to obtain, or longer. We will always advise you if we are out of stock, or if the item is a non-stock Special Order part.

image[6]  What are your Opening Times?

We are open Monday – Friday 08001700, except for bank holidays.